PURCHASE AND SHIPPING CONDITIONS

1. SCOPE OF CONTRACT

These General Purchase Conditions apply to the sale of all Ruby Abalorio S.L. through its website, to consumers to whom orders can be delivered in Europe (only euro zone). Ruby Abalorio S.L. informs that its website is directed exclusively to an audience over 18 years of age. Ruby Abalorio S.L. reserves the right to cancel a user’s access account if fraudulent, speculative or bad faith acts are detected in the use of this service.

2. PRICE

The applicable prices are those indicated on the website on the date of the order. The prices appear detailed in each article with the I.V.A. (Value Added Tax) applied. The total amount, together with the shipping costs, is indicated to the customer in a broken down manner at the time the order is placed.

3. PAYMENT

Payment will be made at the end of the purchase process. Accepted payment methods: Purchases can be paid with a Visa®, Mastercard® or American Express® credit card as well as with a 4B or 4B Maestro debit card (which implies an automatic charge) and PayPal System. In any case, the choice of payment method is made during the purchase process on the corresponding screen.

4. DELIVERY

The delivery time will be 3-4 calendar days from making the purchase. Delivery of orders will be made to the address indicated by the customer.

5 HOME DELIVERY

The customer must pay the transport costs according to the weight and the delivery destination of the general order. Ruby Abalorio S.L. will not be responsible for the customs expenses that may be generated with the order, the client is the one who must pay these, which will vary depending on the value of the shipment. These expenses are paid at the time the order is received and in no case will they be included in the price paid for the products. The address indicated by the client may be a home address, a place of work or any other address indicated. The billing address and shipping address do not need to match.

5.1 COLLECTION IN STORE (ONLY VALENCIA)

The customer can pick up their order at the Manises store at Avda. De la Cova Nº35, 46940 Valencia, they will be notified when the order is available for pick up. The customer will have a maximum period of 15 days, from the time their order is available, to pick it up. In the event that after this period, the order has not been collected by the client, for reasons not attributable to our Company, we will understand that he decides to withdraw from the contract and we will consider it resolved. Consequently, we will return the payments made without undue delay and, in any case, before 14 calendar days have elapsed from the date on which we consider the contract terminated. The refund will be made by the same means of payment with which it was paid.

5.2 INCIDENTS IN DELIVERY

In case of not being able to make the delivery due to the absence of the recipient, the transport agency will notify the recipient. After two failed attempts, the customer must contact the transport agency to proceed with the delivery.

6. CHANGES, RETURNS AND WITHDRAWAL

There are different procedures for making changes, returns and withdrawals and below we will describe the characteristics of each of them, as well as their conditions.

a) Exchange: substitution for the same product in another color and/or size is considered an exchange.

b) Return: caused by a defect or receipt of an erroneous product.

c) Withdrawal: originated by the client’s decision.

• All products that are going to be exchanged or returned must be properly packed, with the original packaging of the items.

6.1 ORDERS DELIVERED IN SPAIN (PENINSULA AND BALEARIC ISLANDS)

CHANGES made in physical store and online store

– Conditions: the exchange process must be carried out within 30 calendar days after receiving the order.

– Cost: The customer must pay the transport costs

– Procedure:

    – In the physical store: present the original receipt that you received with your order and the product to be exchanged.

    – In the online store: contact our Customer Service, by calling 96 153 86 74 or via email infopackra@gmail.com and we will pick up the product / s to the delivery address that you indicate if the client so wishes.

RETURNS (due to tare, defect or receipt of an erroneous product) made in the physical store and online store

– Conditions: the return process must be carried out within 30 calendar days after receiving the order.

– Cost: returns have no cost to the customer. Ruby Abalorio S.L. will reimburse the corresponding amount (including the shipping costs of the initial delivery and customs expenses) without undue delay and, in any case, before 14 calendar days have elapsed from the date on which it was informed of the return. The refund will be made by the same means of payment with which it was paid. However, we may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.

– Procedure:

   – In a physical store: present the original receipt that you received with your order and the product to be returned.

    – In the online store: contact our Customer Service, by calling 96 153 86 74, we will pick up the product/s at the delivery address you indicate. You must include, completed, the document attached to the shipment (Form of changes, return and withdrawal)

 

RIGHT OF WITHDRAWAL made in physical store and online store

– Conditions: you have the right to withdraw from the contract without the need for justification, within a period of 14 calendar days from receipt of the product.

– Cost:

    – In a physical store: there is no cost to the customer. Ruby Abalorio S.L. will refund the corresponding amount without undue delay and, in any case, before 14 calendar days have elapsed from the date on which it was informed of the withdrawal decision.

    – In the online store: the customer will be responsible for the shipping costs of the products to be returned, as well as the corresponding customs expenses. Ruby Abalorio S.L. will reimburse the corresponding amount (Shipping costs of the initial delivery are not refundable, likewise customs expenses) without undue delay and, in any case, before 14 calendar days have elapsed from the date on which it has been informed of the withdrawal decision.

The refund will be made by the same means of payment with which it was paid. However, we may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first.

– Procedure:

    – In a physical store: present the original receipt that you received with your order and the product(s) to withdraw.

   – In the online store: send the products to Ruby Abalorio S.L. Avda. De la Cova Nº35, 46940 Manises, Spain, by the means of transport you choose and taking care of customs expenses

7. AVAILABILITY OF PRODUCTS

If incidents occur regarding its supply or if there are no products in stock, the customer will be informed immediately and the amount of the product or products out of stock will be reimbursed. Ruby Abalorio S.L. will reimburse the corresponding amount without undue delay and, in any case, before 14 calendar days have elapsed. The refund will be made by the same means of payment with which it was paid.

8. CUSTOMER SERVICE

For any questions, suggestions, queries or complaints about the online store, you can contact Customer Service, by any of the following means:

– Telephone: +34 96 153 86 74

– Whatsapp: +34 96 153 86 74

– Email: infopackra@gmail.com

– Postal mail at the following address: Ruby Abalorio S.L. Avda. De la Cova Nº35, Manises 46940, Valencia, Spain

9. APPLICABLE LAW AND JURISDICTION

These General Purchase Conditions are subject to Spanish law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the client’s domicile.